Below FAQ are some common concerns of our clients before purchasing product.
If you have other questions, please just send it to Support@aptroclothing.com.
- All
- Products & Sizing
- Shipping & Delivery
- Ordering & Payments
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
Products & Sizing
Our philosophy focuses on high-quality essentials and minimalist aesthetics. We prioritize the precision of the cut and the integrity of the fabric over loud logos or passing trends.
Detailed descriptions and fabric information are available on each product page.
Shipping & Delivery
We partner with reliable global carriers including USPS, UPS, and DHL to deliver your orders safely.
For our customers in the United States, the average Processing Time: 1–3 business days and Standard Shipping: 7–15 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Yes, we are pleased to offer Free Shipping on all orders.
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return eligible items within 30 days of delivery.
Simply contact our support team at Support@aptroclothing.com to initiate the process. Items must be in their original condition (unworn, unwashed, with tags attached).
Ordering & Payments
We process payments through ShopifyPayment (Visa / Mastercard / Amex / Apple Pay / Google Pay / Shop Pay).
Absolutely. Our website utilizes industry-standard SSL (Secure Sockets Layer) encryption to protect your data during the entire transaction process.
Yes! New customers can use code WELCOME10 at checkout to receive 10% off their first purchase.