Customer Service: Support@aptroclothing.com
Free standard shipping on All Orders. No Minimum Purchase
Last Updated: September 4, 2026
Welcome to aptroclothing.com.
This website, aptroclothing.com. Throughout these Terms of Service, the terms “Aptroclothing,” “we,” “us,” and “our” refer to the aptroclothing.com online store.
These Terms of Service govern your access to and use of our website, products, and services, including purchases made through aptroclothing.com.
By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies published on our website.
If you do not agree with these Terms, please do not use our website or services.
Aptroclothing.com is an online retail website
Address:
RM A133, 15/F, Block A, Wah Sang Building
14–18 Wong Chuk Yeung Street
Shatin, Hong Kong
Email: Support@aptroclothing.com
Aptroclothing.com currently sells and delivers products to customers in the United States.
Orders are processed and shipped from our fulfillment operations in Hong Kong unless otherwise clearly stated on the applicable product or shipping page.
By using this website or placing an order, you represent that:
You are legally capable of entering into a binding agreement under the laws applicable to you; or
You are using the website with the authorization of a parent or legal guardian where required.
You may not use our website or services for any unlawful or unauthorized purpose.
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product pages may include information such as:
Product name
Price
Available sizes
Available colors
Materials
Features
Care instructions
Product images
Availability
Because colors may appear differently depending on your screen or device settings, we cannot guarantee that the color displayed on your device will exactly match the physical product.
Measurements may also vary slightly due to manufacturing methods or manual measurement.
We reserve the right to update product descriptions, specifications, availability, or other product information when reasonably necessary.
All products are subject to availability.
Adding an item to your shopping cart does not reserve inventory.
In rare cases, an item may become unavailable after an order has been placed due to inventory synchronization, product quality issues, or other operational circumstances.
If we are unable to fulfill an item you ordered, we will contact you using the information provided with your order and may:
Cancel the unavailable item;
Offer an appropriate alternative where you agree; or
Issue a refund for the unavailable item.
We will not substitute a materially different product without your consent.
Unless otherwise stated, prices displayed on aptroclothing.com are shown in U.S. Dollars (USD).
We make reasonable efforts to ensure pricing is accurate.
If an obvious pricing or technical error occurs, we may contact you before fulfilling the affected order.
Promotional prices, sale prices, and discount offers may be available for limited periods and may be subject to specific conditions disclosed with the promotion.
We do not guarantee that every promotion will apply to every product or order.
The final amount payable will be displayed before you complete checkout.
Applicable taxes, duties, and other charges are handled according to the information disclosed during checkout and in our Shipping Policy.
Any amounts charged by Aptroclothing will be displayed to you before you complete your purchase.
Where our Shipping Policy states that certain duties or taxes are included or prepaid, customers will not be separately charged by Aptroclothing for those amounts after checkout.
Please review our Shipping Policy for current shipping, tax, and customs information.
Submitting an order through our website constitutes an offer to purchase the selected products.
After you place an order, you may receive an automated order confirmation email.
An automated confirmation means that we have received your order. It does not necessarily mean that the order has already been shipped.
We reserve the right to review an order before fulfillment.
We may cancel or refuse an order where reasonably necessary, including where:
Payment cannot be authorized;
We reasonably suspect fraud or unauthorized payment activity;
An item is unavailable;
There is an obvious pricing or technical error;
The shipping information provided is incomplete or invalid;
The order violates applicable law or these Terms.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
You are responsible for providing accurate and complete order information, including:
Name
Email address
Shipping address
Billing information
Telephone number where requested for delivery
Please review your information carefully before submitting an order.
If you notice an error after placing your order, contact:
as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed once an order has entered processing or has already been dispatched.
We accept the payment methods displayed during checkout.
Available payment methods may include major credit or debit cards, digital wallets, PayPal, or other payment methods supported by our payment service providers.
Payment transactions may be processed by third-party payment providers, including providers made available through Shopify.
We do not directly store your full credit or debit card number on our own servers.
You represent that you are authorized to use the payment method submitted with your order.
Orders may be subject to payment authorization and security review.
For the protection of customers and our business, we may take reasonable steps to verify an order where unusual or potentially fraudulent activity is detected.
We may delay or cancel an order if payment authorization fails or where we reasonably believe a transaction may be unauthorized or fraudulent.
Any such action will be handled in accordance with applicable law.
Aptroclothing currently ships to customers in the United States.
Orders are processed and dispatched from our fulfillment operations in Hong Kong.
Current information regarding:
Order cut-off time
Handling time
Shipping methods
Estimated transit times
Shipping charges
Tracking
Delivery delays
Customs and duties
is provided in our Shipping Policy.
Estimated delivery times are estimates and are not guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, such as:
Carrier delays
Severe weather
Customs processing
Transportation disruptions
Public holidays
Incorrect delivery information
Events beyond our reasonable control
We will make reasonable efforts to assist customers with delivery-related issues.
When tracking information is available, it will generally be provided after your order has been dispatched.
Tracking updates are supplied by the applicable shipping carrier or logistics provider.
It may take some time after dispatch for tracking information to become active in the carrier's system.
If you have questions regarding your shipment, please contact:
Returns, refunds, and related eligibility requirements are governed by our Refund Policy.
Our current return policy generally allows eligible return requests to be initiated within 30 days after delivery, subject to the conditions stated in the Refund Policy.
Customers should contact us before returning an item so that we can provide the appropriate return instructions.
Return shipping responsibility may depend on the reason for the return.
For example:
If an eligible return is required because we sent an incorrect or defective item, Aptroclothing will handle the return shipping responsibility as described in our Refund Policy.
If a customer returns an eligible item because of a personal preference, such as ordering the wrong size or changing their mind, return shipping may be the customer's responsibility.
Please review our Refund Policy before returning any product.
Aptroclothing does not charge a restocking fee for eligible returns.
Customers may still be responsible for return shipping costs where expressly provided in our Refund Policy.
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
Your order number
A description of the issue
Clear photographs where appropriate
We will review the issue and provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection requirements.
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment.
However, once an order has been processed or dispatched, cancellation or modification may no longer be possible.
If an order has already shipped, any return will be handled under our Refund Policy.
From time to time, Aptroclothing may offer promotional discounts or coupon codes.
Unless otherwise stated:
Promotional codes have no cash value;
Promotions may have expiration dates;
Certain products may be excluded;
Only one promotional code may be allowed per order;
Promotional offers cannot be applied retroactively to completed orders;
Promotions may not be combined unless expressly permitted.
We may cancel or correct a promotion where there is an obvious technical error, misuse, or fraudulent activity.
Any significant conditions will be disclosed with the relevant promotion.
We aim to keep information on our website accurate and current.
Occasionally, the website may contain typographical errors, inaccuracies, omissions, or technical errors relating to matters such as:
Product descriptions
Pricing
Promotions
Availability
Shipping information
We may correct such information when reasonably necessary.
If a correction materially affects an order you have already placed, we will take reasonable steps to inform you where appropriate.
You agree not to misuse our website.
You may not:
Use the website for unlawful purposes;
Attempt to gain unauthorized access to our systems;
Introduce malware, malicious code, or harmful software;
Interfere with website security or operation;
Scrape or extract website content in violation of applicable law;
Use false information to commit fraud;
Impersonate another person;
Attempt to interfere with another customer's use of the website;
Use automated systems in a manner that materially disrupts our services.
We may restrict access where reasonably necessary to protect our website, customers, or systems.
Unless otherwise stated, the content appearing on aptroclothing.com, including:
Logos
Branding
Product photography
Graphics
Page layouts
Product descriptions
Written content
Website design
You may use our website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without appropriate authorization, except where permitted by applicable law.
If you voluntarily submit reviews, photographs, feedback, comments, or other content to aptroclothing.com, you confirm that you have the right to provide that content.
You must not submit content that is:
False or intentionally misleading;
Unlawful;
Defamatory;
Infringing;
Abusive;
Fraudulent;
Malicious.
Where you submit content for publication, you grant us permission to display and use that content in connection with our website and business, subject to applicable law and our Privacy Policy.
We do not guarantee that every submitted review or comment will be published.
We will not knowingly fabricate customer reviews or materially alter genuine customer feedback in a misleading manner.
Our website may use or link to third-party services, including:
Payment providers
Shipping carriers
Analytics services
Social media services
Advertising services
Shopify services
Third-party websites and services may operate under their own terms and privacy policies.
aptroclothing.com is not responsible for the content, availability, or independent privacy practices of third-party websites that we do not control.
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in that policy.
Please review the Privacy Policy for more information regarding:
Information we collect
How information is used
Service providers
Cookies
Advertising
Data retention
Privacy rights
International data processing
We aim to provide accurate product information and reliable services.
However, except for warranties or rights that cannot legally be excluded, our website and services are provided on an “as available” basis.
Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot lawfully be excluded under applicable consumer protection law.
Product-specific warranties, if any, will be stated on the relevant product page or accompanying documentation.
To the extent permitted by applicable law, aptroclothing.com will not be liable for indirect, incidental, special, or consequential losses resulting solely from circumstances beyond our reasonable control.
However, nothing in these Terms is intended to exclude or limit liability where such liability cannot legally be excluded or limited.
Nothing in these Terms affects any mandatory consumer rights available to you under applicable law.
We are not responsible for a delay or failure to perform an obligation where the delay or failure results from events outside our reasonable control.
Such events may include:
Natural disasters
Severe weather
Carrier disruptions
Customs delays
Government actions
Public health emergencies
Labor disruptions
Internet or telecommunications failures
Transportation interruptions
Where such an event affects an existing order, we will make reasonable efforts to communicate with affected customers and resolve the situation appropriately.
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your intentional misuse of our website, violation of these Terms, or infringement of another person's lawful rights.
This provision does not limit any rights available to consumers under applicable law.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect to the extent permitted by law.
If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce that provision later.
We may update these Terms of Service from time to time to reflect changes in:
Our business
Products or services
Website functionality
Operational practices
Applicable laws or regulations
The revised Terms will be posted on this page with an updated “Last Updated” date.
Changes will apply prospectively unless applicable law requires otherwise.
Your continued use of the website after revised Terms become effective constitutes acceptance of those revised Terms where permitted by law.
These Terms and the operation of aptroclothing.com are governed by the laws of Hong Kong, without regard to conflict-of-law principles, except where mandatory consumer protection laws applicable to you provide otherwise.
Nothing in these Terms is intended to remove or restrict any mandatory rights or protections that you may have as a consumer under applicable law.
Any dispute that cannot be resolved through customer service may be submitted to a court of competent jurisdiction in accordance with applicable law.
These Terms of Service, together with our:
Privacy Policy
Refund Policy
Shipping Policy
Payment information
Other policies expressly incorporated into these Terms
constitute the agreement between you and aptroclothing.com concerning your use of our website and purchases from us.
If there is a conflict between these Terms and a more specific policy regarding returns, shipping, or privacy, the more specific policy will govern that particular subject, to the extent permitted by applicable law.
Questions regarding these Terms of Service may be sent to:
Address:
RM A133, 15/F, Block A, Wah Sang Building
14–18 Wong Chuk Yeung Street
Shatin, Hong Kong
Email: Support@aptroclothing.com
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
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