Shipping policy

At aptroclothing.com, we strive to deliver your favorite menswear to your doorstep as quickly and safely as possible. Below you will find everything you need to know about our shipping times, rates, taxes, and processes.

1. Shipping Destinations

We ship exclusively to physical addresses within the United States (excluding US territories, protectorates, and military bases/APO/FPO addresses). We do not ship internationally to other countries at this time.

2. Order Processing & Transit Time

  • Order Cut-off Time: 6:00 PM (EST) — Monday to Friday.

  • Order Processing Time: 1–3 business days (Monday to Friday). Orders placed after the cut-off time on Friday, or during weekends and public holidays, will be processed on the next immediate business day.

  • Transit Time:

    • Standard Shipping: 7–15 business days (Monday to Friday).

    • Expedited Shipping: 5–10 business days (Monday to Friday).

3. Shipping Rates, Methods & Taxes

We offer straightforward, flat-rate shipping with fully transparent pricing. No hidden fees or unexpected compliance surcharges will be added at checkout.

Delivery Tier Estimated Transit Window Shipping Fees
Standard Shipping 7–15 business days (Mon–Fri) FREE (On All Orders, No Minimum Required)
Expedited Shipping 5–10 business days (Mon–Fri) $15.99 USD

⚠️ Customs, Duties, and Sales Taxes Statement:

  • Taxes & Customs Duties

    aptroclothing.com does not currently collect additional sales tax at checkout.

    For orders shipped to the United States, customers will not be required to pay additional customs duties or import fees to receive their packages. Where applicable, customs duties and import-related charges associated with the shipment are handled by aptroclothing.com or our logistics partners.

    The total amount charged by aptroclothing.com will be clearly displayed at checkout. We do not charge additional customs duties or import fees after an order has been placed.

    If you have any questions regarding shipping charges, please contact us at Support@aptroclothing.com.

4. Order Fulfillment

Orders placed on aptroclothing.com are processed and dispatched from our fulfillment operations in Hong Kong.

We currently ship exclusively to customers in the United States. All orders are shipped using trackable delivery services, and customers will receive tracking information after their order has been dispatched.

5. Shipment Tracking & Carrier Networks

Once your order has been dispatched, an automated Shipping Confirmation Email containing your unique tracking number and a designated carrier portal link will be issued immediately.

Please allow 24–48 hours for the tracking database to sync and display initial transit details. You can monitor your package dynamically through our website or via the verified official carrier portals below:

6. Address Inaccuracies & Delivery Terms

  • Customer Data Accuracy: It is the buyer's absolute responsibility to review and ensure that all physical delivery details are input correctly during checkout. aptroclothing.com cannot be held accountable for lost, severely delayed, or misrouted parcels stemming from typographical errors or deficient address data provided by the user.

  • Address Corrections: If you notice an error with your shipping details after order placement, please reach out to our service agents at Support@aptroclothing.com within 12 hours. We will perform our absolute best to update the destination matrix before the package is physically dispatched from our facility.

7. Official Contact and Identity

For inquiries regarding shipping manifests, transit delays, or enterprise documentation, please reach out via our verified contact channels:

  • Website Official Name: aptroclothing.com

  • Customer Care Email: Support@aptroclothing.com

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

  • Address: RM A133, 15/F, Block A, Wah Sang Building,
    14–18 Wong Chuk Yeung Street, Shatin, Hong Kong