Shipping policy

At APTRO, we strive to deliver your favorite menswear to your doorstep as quickly and safely as possible. Below you will find everything you need to know about our shipping times, rates, and processes.

1. Shipping Destinations

We ship exclusively to the United States (excluding US territories and military bases). We do not ship internationally to other countries at this time.

2. Order Processing & Transit Time

  • Order Cut-off Time: 6:00 PM (EST) - Monday to Friday.

  • Order Processing Time: 1–3 business days (Monday to Friday). Orders placed over the weekend or on public holidays will be processed on the next business day.

  • Transit Time:

    • Standard Shipping: 7–15 business days (Monday to Friday).

    • Expedited Shipping: 5–10 business days (Monday to Friday).

3. Shipping Rates & Methods

We offer clear and flat shipping rates for all domestic orders within the United States. All shipping charges are displayed clearly before you complete your purchase:

Shipping Method Delivery Time Shipping Fee
Standard Shipping 7–15 business days FREE (On All Orders, No Minimum Purchase)
Expedited Shipping 5–10 business days $15.99 USD

4. Shipping Carriers & Fulfillment

To ensure reliable delivery, we partner with leading global logistics providers, including USPS, UPS, DHL Express, and FedEx.

APTRO is owned and operated by FIRST CLOUD LIMITED. To ensure optimal stock availability and stable delivery times, the majority of our domestic US orders are processed and dispatched directly through our dedicated warehouse facility in California. Depending on immediate inventory levels, some orders may be dispatched from our global fulfillment network directly to your doorstep.

5. Tracking Your Order

Once your order has been shipped, we will send you a Shipment Confirmation email containing your tracking number and a direct link to trace your package.

It may take 24–48 hours for the tracking status to update on the carrier's system after shipment. You can track your package directly through our website or via the official carrier portals below:

6. Address Accuracy & Disclaimer

Please double-check your shipping address at checkout. APTRO is not responsible for packages that are undeliverable due to missing or incorrect address information provided by the customer.

If you notice an error in your shipping details, please contact us immediately at Support@aptroclothing.com within 12 hours of placing your order. We will do our best to update it before the package is dispatched.

7. Contact Information & Corporate Identity

APTRO is owned and operated by FIRST CLOUD LIMITED. If you have any questions or concerns regarding the delivery of your order, our customer support team is always here to help:

  • Customer Support Email: Support@aptroclothing.com

  • Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (EST)

  • US Warehouse Address: 13767 Freeway Dr, Santa Fe Springs, CA 90670, United States

  • Company Registration Address: FIRST CLOUD LIMITED, RM A133, 15/F, BLOCK A WAH SANG BUILDING, 14-18 WONG CHUK YEUNG STREET, Fo Tan, HONG KONG