Customer Service: Support@aptroclothing.com
Free standard shipping on All Orders. No Minimum Purchase
Last Updated: September 4, 2026
Aptroclothing respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit aptroclothing.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you provide directly to us, including:
Name
Billing address
Shipping address
Email address
Telephone number, if provided during checkout
Order and purchase information
Account information, if you create an account
Customer service communications
Return and refund information
When you visit our website, certain technical information may also be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages viewed
Referring website
Approximate location based on IP address
Website interaction and usage information
Cookie and similar technology information
Payments are processed through secure third-party payment service providers made available through our e-commerce platform.
Depending on the payment method you choose, payment information may be processed by providers such as credit card networks, digital wallet providers, PayPal, Shopify Payments, or other authorized payment processors.
Aptroclothing does not directly store your full credit or debit card number on our own servers.
Payment providers process your information in accordance with their own privacy policies and security requirements.
We may use your personal information to:
Process and fulfill your orders
Confirm purchases and send order updates
Arrange shipping and delivery
Provide tracking information
Process returns, refunds, and exchanges
Respond to customer service requests
Prevent fraudulent or unauthorized transactions
Maintain and improve our website and services
Understand how customers use our website
Provide relevant product information and marketing communications where permitted
Comply with applicable legal, accounting, tax, and regulatory requirements
Protect our business, customers, and website from misuse, fraud, or security threats
We only use personal information for legitimate business purposes or as otherwise permitted by applicable law.
Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer products and services to you.
Shopify may collect and process certain personal information when you access our store, place an order, or interact with website features.
Shopify processes information in accordance with its own privacy practices and applicable data protection requirements.
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
Keep your shopping cart functioning
Remember website preferences
Maintain secure sessions
Understand website traffic and performance
Detect fraud or suspicious activity
Measure the effectiveness of advertising
Provide more relevant advertising where permitted
Some cookies are necessary for the website to function properly. Other cookies may be used for analytics or advertising purposes.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
Where required by applicable law, we provide appropriate choices regarding non-essential cookies.
We may use third-party analytics, marketing, and advertising services to understand how visitors interact with our website and to improve our marketing activities.
These service providers may collect information such as:
IP address
Device identifiers
Browser information
Pages viewed
Shopping activity
Interaction with advertisements
Depending on the services enabled on our website, information may be processed by advertising or analytics partners.
Where applicable, you may have the right to opt out of certain uses of personal information for targeted advertising or similar purposes.
We do not disclose personal information to unrelated third parties for purposes unrelated to operating our business.
We may share information with trusted service providers when necessary to operate our store and provide services to you, including:
Shopify and e-commerce technology providers
Payment processors
Shipping and logistics providers
Order fulfillment service providers
Customer support providers
Website hosting and security providers
Analytics providers
Marketing and advertising service providers
Professional advisers, such as accountants or legal advisers
These parties receive information only as reasonably necessary to perform their services.
We may also disclose personal information if required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, property, or security.
Aptroclothing currently serves customers in the United States.
Orders may be processed and shipped from our fulfillment operations in Hong Kong.
To deliver your order, we may provide necessary personal information to shipping carriers, logistics providers, customs-related service providers, and other parties involved in the delivery process.
The information shared may include your:
Name
Shipping address
Telephone number, where required for delivery
Email address
Order details
Tracking information
We only provide information reasonably necessary to process and deliver your order.
Aptroclothing is in Hong Kong, and some of our service providers may operate in other countries.
As a result, your personal information may be processed or stored outside the state or country where you live.
When personal information is transferred or processed internationally, we take reasonable measures to work with service providers that maintain appropriate privacy and security protections.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and maintaining order records
Providing customer service
Managing returns and refunds
Preventing fraud
Maintaining business and accounting records
Complying with legal and regulatory obligations
Resolving disputes
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
We use reasonable administrative, technical, and organizational measures designed to protect personal information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account credentials and personal devices.
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information about how your personal information is used or disclosed
Opt out of certain marketing communications
Opt out of certain targeted advertising or data-sharing practices where applicable
Some rights may be subject to legal exceptions.
To submit a privacy request, please contact us at:
We may need to verify your identity before completing certain requests.
If you subscribe to promotional emails or otherwise agree to receive marketing communications, we may send you information about products, offers, or updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing emails will not prevent us from sending transactional communications relating to your orders, returns, refunds, account security, or customer service requests.
Our website and products are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party service before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in:
Our business operations
Website functionality
Service providers
Privacy practices
Applicable laws or regulations
When this Privacy Policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:
Registered Office:
RM A133, 15/F, Block A, Wah Sang Building
14–18 Wong Chuk Yeung Street
Shatin, Hong Kong
Email: Support@aptroclothing.com
Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
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